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VoiceXML可以为我自动拨打员工拨号

[英]Can VoiceXML automate the dialing for a employee for me

原文 2011-04-04 18:27:08 7 1 c#/ tapi/ voicexml/ ccxml

My company has to test our client's telephone numbers to make sure they are working and that an operater is on the other line answering customers' calls. 我的公司必须测试我们客户的电话号码，以确保他们正在工作，并且操作员在另一条线路上接听客户的电话。 Right now the employee looks at a list of phone#'s from an excel sheet and manually dials on a touchphone, confirms if the number works or not and move on. 现在，员工从Excel工作表中查看电话号码列表，然后手动拨打触摸电话，确认号码是否有效，然后继续。

I would like to integrate this into our proprietary software to make the calls for the employee. 我想将其整合到我们的专有软件中，以便为员工打电话。 Can VoiceXML dial a number and simply transfer the call to employee so that the employee can talk to the operator through a headset on the computer? VoiceXML可以拨号，只需将呼叫转接给员工，以便员工可以通过计算机上的耳机与操作员通话吗？

We run a C# platform. 我们运行C＃平台。

1 个解决方案

VoiceXML, itself, has no ability to generate calls. VoiceXML本身无法生成调用。 It's primary purpose is to direct the interaction between the caller and the IVR. 它的主要目的是指导呼叫者和IVR之间的交互。 The VoiceXML standard includes blind transfer and bridging transfers. VoiceXML标准包括盲转和桥接转移。 Most platforms often provide additional extensions associated with call transfers. 大多数平台通常提供与呼叫转移相关的附加扩展。

Call generation is usually performed as a platform specific feature or via CCXML's Createcall element. 呼叫生成通常作为平台特定功能执行，或通过CCXML的Createcall元素执行。 CCXML also has transfer and other call manipulation features. CCXML还具有传输和其他呼叫操作功能。

To solve your problem, you need to look into your platform documents and find how/if it supports outbound dialing. 要解决您的问题，您需要查看平台文档并查找它是否支持出站拨号。 Depending on how TAPI is implemented on your platform, you may find that a better control mechanism. 根据TAPI在您的平台上的实现方式，您可能会发现更好的控制机制。