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Rails支持gem / engine

[英]Rails support gem/engine

原文 2011-05-13 08:12:08 1 2 ruby-on-rails

I need to add a customer support function to an existing Rails 3 app. 我需要在现有的Rails 3应用程序中添加客户支持功能。 I want to enable the users to submit a support ticket and answer back and fourth until the issue is resolved. 我希望让用户能够提交支持服务单并回答问题，直到问题得到解决。 I am currently using Zendesk. 我目前正在使用Zendesk。

Does anyone have any knowledge of something I can use? 有没有人知道我可以用的东西？ Or should I just develop it myself? 或者我应该自己开发它？

Regards, 问候，

Jacob 雅各

2 个解决方案

So you essentially want to be able to create a system to manage issues? 所以你基本上希望能够创建一个系统来管理问题？ Checkout Redmine . 结帐Redmine 。 It has the ability to manage issues . 它具有管理问题的能力。 However, I'm pretty sure that the way it looks isn't the way you want yours to look. 但是，我很确定它看起来的样子并不是你希望你的样子。

You can lift the generic code from Redmine and apply it to your app. 您可以从Redmine中提取通用代码并将其应用到您的应用程序中。 I doubt you'll find a gem that does all the magic for you the way you want it to look and act, so you'll need to do programming. 我怀疑你会找到一个能够以你希望它的外观和行为方式为你做所有魔术的宝石，所以你需要做编程。

I haven't tried this. 我没试过这个。 I saw it listed on Open Source Help Desk List where both Redmine and Big Help are mentioned. 我看到它在开源帮助台列表中列出，其中提到了Redmine和Big Help。 I am also looking for a help desk gem and stumbled upon your question here. 我也在寻找帮助台宝石，并在这里偶然发现你的问题。

Big Help: A help desk portal built with Ruby on Rails 大帮助：使用Ruby on Rails构建的帮助台门户