Rails support gem/engine

Question

I need to add a customer support function to an existing Rails 3 app. I want to enable the users to submit a support ticket and answer back and fourth until the issue is resolved. I am currently using Zendesk.

Does anyone have any knowledge of something I can use? Or should I just develop it myself?

Regards,

Jacob

Answer 1

So you essentially want to be able to create a system to manage issues? Checkout Redmine . It has the ability to manage issues . However, I'm pretty sure that the way it looks isn't the way you want yours to look.

You can lift the generic code from Redmine and apply it to your app. I doubt you'll find a gem that does all the magic for you the way you want it to look and act, so you'll need to do programming.

Answer 2

I haven't tried this. I saw it listed on Open Source Help Desk List where both Redmine and Big Help are mentioned. I am also looking for a help desk gem and stumbled upon your question here.

Big Help: A help desk portal built with Ruby on Rails