How can I get a log file from an Android device when the issue makes the user pull the battery?

Question

I work on an app that runs fine on most Android devices; however, sometimes a user complains that the app repeatedly causes his device to freeze such that he has to pull the battery. What can I do to get a log file from this user so I can figure out what caused the freeze? Ordinarily we ask users to repro a crash and run CatLog immediately following to get a log; however, in this case running CatLog after the battery pull doesn't seem to get us any useful information in the log.

Answer 1

Ask him to hit home and wait a minute or two.

If the device is slow, it might look frozen but it will respond. Android is designed to be robust.