Testing Issues on Particular Android Devices for Mobile Website

Question

I am trying to recreate an issue which is only caused on HTC One XL phone running Android 4.2.2. It is a styling issue which can be fixed with CSS. The problem is that the Chrome Developers Tool does not have a profile for HTC One XL phone running Android 4.2.2.

I do not have a real device! How can I test for an issue that only exists on particular phone running a particular Android version?

Answer 1

FInd someone with the device to test a beta or debug info gathering build. There's three reasons one particular device has issues.

1)Hardware problem. No emulator will solve this as they won't perfectly emulate hardware.

2)Software bug on this device's framework. Since each OEM ships their own set of patches, there's no way to know what is actually running, except for having the device.

3)Something weird in the system of an individual user. Some odd combo of software, hardware, and data. You need that actual phone to fix this, but it generally only effects a handful of users.

But none of these are solvable without access to the device, or a real Eureka moment. More logging helps, but you'd still need to get those logs which requires a device.