How to do this workflow in sharepoint 2013?

Question

I have a customer has an office and asking for this workflow : When a customer asking for a service, the reception's employee file a form then that form directly go to finance division . Then when the customer pay the fee , the finance's employee press a button then it goes to another employee depending on the type of task . Each stage (after finance division there are 4 stages)should not take more than 3 days . If it takes more than that the task should send an alert to the owner .

The question is : Can that workflow applied in sharepoint , and what is the best practice to do this kind of workflow ?

Thanks for your help

Answer 1

Yes, this workflow can be implemented... We can use SharePoint designer workflow for this activity. Although. you might need some custom task / forms.