Unable to download dSYM's from Organizer

Question

I am getting an error when trying to download dSYM-files from my app in app store. I am tapping "Download dSYM" in the "Organizer" of Xcode. (See image below)

The error I am getting is the following:

Your user account is attached to several iTunes providers. Create separate accounts for each provider before logging in.

I have recently been added to my customers iTunes connect-account with my apple ID. This is the same apple ID that I am using for private development , and the app that I'm trying to download dSYM for is uploaded via my private account.

How would one solve this?

Answer 1

I was getting the same error. What you need to do is open the archive you want the dSYM from in finder and right click on the archive -> show package contents where you can find the dSYM.

Source: iphone: Where the .dSYM file is located in crash report