I'm sending emails to customers via our website for communication, and although many providers (Outlook, gmail, yahoo) do not flag the email as spam, I'm finding that Hotmail (Outlook Live) shoves the recieved email directly into Junk Email.
When checking the signature there was quite a few things wrong with the authentication including SPF & the DKIM. These issues have since been fixed, although the emails are still interpreted as spam & I'm unsure how to proceed as my knowledge on the subject is quite limited. The entire signature is quite massive and I can post it upon request, although for now I'll just post the authentication header portion of the email source (The emails were manually X'd out)
Authentication-Results: spf=pass (sender IP is 198.61.254.26)
smtp.mailfrom=crXXXXXXXXXXX0.com; hotmail.com; dkim=pass (signature was
verified) header.d=crXXXXXXXXXXX0.com;hotmail.com; dmarc=bestguesspass
action=none header.from=crXXXXXXXXXXX0.com;
Received-SPF: Pass (protection.outlook.com: domain of crXXXXXXXXXXX0.com
designates 198.61.254.26 as permitted sender)
receiver=protection.outlook.com; client-ip=198.61.254.26; helo=
so254-26.mailgun.net;
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