Power BI On premises data gateway login failed

Question

I have just installed the "Power BI On premises data gateway" but I can't login. I'm having the following issue:

Failed to sign in. Please verify your credentials and try again.
The browser based authentication dialog failed to complete. Reason: The download has failed (the connection was interrupted).
   at Microsoft.IdentityModel.Clients.ActiveDirectory.AuthenticationContext.RunAsyncTask[T](Task 1 task)
   at Microsoft.PowerBI.DataMovement.GatewayCommon.AuthenticationManager.AuthenticateWithSelectedUser(Uri authorityAddress, Uri resource, String clientId, Uri 
redirectAddress, String logOnHint)

Any ideas? Is this issue related to the trusted sites?

Thanks, Andrés

Answer 1

It turned out be the security level is set to high in IE which somehow blocked the SSO authentication.

go to IE --> Security --> Custom Level --> User Authentication --> select Prompt for user name and password