Does the RingCentral Call Log API Return a “Missed” Value?

Question

In the RingCentral Online Account Portal ( https://service.ringcentral.com ) and endpoint apps, the call log display shows whether a call was Inbound, Outbound or Missed.

In looking at the API Reference for the Call Log API, it seems that it only sends back Inbound or Outbound for "Direction". Does the developer Call Log API return a "Missed" value? Is there another way to get this information via the Call Log API?

Ref: https://developer.ringcentral.com/api-docs/latest/index.html#!#RefCallLog.html

Answer 1

This question appears to be in reference to the Online Account Portal UI's "Type" column as shown in this screenshot:

The web UI's "Type" column shows Inbound, Outbound or Missed. This can be generated by using the response properties for both direction and result .

• direction API response property will be Inbound or Outbound
• result API response property is an enumerated value that includes Missed and other values including Voicemail which is the example screenshot. A full list is available in the link below:

Ref: https://developer.ringcentral.com/api-docs/latest/index.html#!#ResultStatusValues

Here is an example response:

{
    "uri": "https://platform.ringcentral.com/restapi/v1.0/account/11111111/call-log?view=Simple&showBlocked=true&withRecording=false&dateFrom=2018-08-27T06:18:00.000Z&page=1&perPage=100",
    "records": [
        {
            "uri": "https://platform.ringcentral.com/restapi/v1.0/account/11111111/call-log/22222222?view=Simple",
            "id": "22222222",
            "sessionId": "33333333",
            "startTime": "2018-08-27T17:38:12.634Z",
            "duration": 27,
            "type": "Voice",
            "direction": "Inbound",
            "action": "Phone Call",
            "result": "Missed",
            "to": {
                "phoneNumber": "+16505550101"
            },
            "from": {
                "phoneNumber": "+16505550102",
                "name": "LOS ALTOS    CA",
                "location": "Los Altos, CA"
            }
        }
    ],
    ...
}

Answer 2

请阅读此博客以查找更多信息，您可以从通话记录中找到它们。