Google assistant will search the internet or wiki to questions it did not have an answer for. Is it possible for my agent to do the same too? Rather than saying "Sorry, I don't understand", it will make the agent appear more intelligent.
Yes!
All this should happen within 5 seconds!
But it would be better to make the conversation agent with the correct use of intents and not overriding the fallback as I just explained. You should follow best practices to develop your agent.
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