Azure CSP vs Microsoft Support

Question

Azure customers (end-clients) can use a CSP(Cloud Solution Provider) to acquire services of Azure. But then Microsoft won't give support, all supports are handled by CSP. What difference does it make for the customer to use CSP compared to accessing Azure services(and support) directly from Microsoft?

Answer 1

You can still obtain support from Microsoft but you must first go through the CSP. If the CSP can't resolve, they can escalate. Details on CSP support are outlined here:

https://docs.microsoft.com/en-us/azure/cloud-solution-provider/support/azure-csp-support-overview#escalate-problems-to-microsoft