Firebase Firestore Backend Failure in SSL library, usually a protocol error error:140740B5:SSL routines:SSL23_CLIENT_HELLO:no ciphers

Question

I am getting this error while running Firestore data fetch in android 4.4.2

I have tried adding the TSL 1.2 support for the app but it is still not fixing the issue with Firestore.

1-26 18:50:40.901 16934-17082/package I/Firestore: (0.6.6-dev) [ExponentialBackoff]: Backing off for 33087 ms (base delay: 25624 ms, delay with jitter: 36533 ms, last attempt: 3446 ms ago)
11-26 18:50:44.421 16934-17082/net.insi8.word I/Firestore: (0.6.6-dev) [WriteStream]: (42386850) Stream closed with status: Status{code=UNAVAILABLE, description=null, cause=javax.net.ssl.SSLHandshakeException: javax.net.ssl.SSLProtocolException: SSL handshake aborted: ssl=0x642b6078: Failure in SSL library, usually a protocol error
    error:140740B5:SSL routines:SSL23_CLIENT_HELLO:no ciphers available (external/openssl/ssl/s23_clnt.c:486 0x5eceb6fd:0x00000000)
    at com.android.org.conscrypt.OpenSSLSocketImpl.startHandshake(OpenSSLSocketImpl.java:448)
    at io.grpc.okhttp.OkHttpProtocolNegotiator.negotiate(OkHttpProtocolNegotiator.java:92)
    at io.grpc.okhttp.OkHttpProtocolNegotiator$AndroidNegotiator.negotiate(OkHttpProtocolNegotiator.java:147)
    at io.grpc.okhttp.OkHttpTlsUpgrader.upgrade(OkHttpTlsUpgrader.java:63)
    at io.grpc.okhttp.OkHttpClientTransport$2.run(OkHttpClientTransport.java:466)
    at io.grpc.internal.SerializingExecutor.run(SerializingExecutor.java:123)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1112)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:587)
    at java.lang.Thread.run(Thread.java:841)
    Caused by: javax.net.ssl.SSLProtocolException: SSL handshake aborted: ssl=0x642b6078: Failure in SSL library, usually a protocol error
    error:140740B5:SSL routines:SSL23_CLIENT_HELLO:no ciphers available (external/openssl/ssl/s23_clnt.c:486 0x5eceb6fd:0x00000000)
    at com.android.org.conscrypt.NativeCrypto.SSL_do_handshake(Native Method)
    at com.android.org.conscrypt.OpenSSLSocketImpl.startHandshake(OpenSSLSocketImpl.java:405)
    ... 8 more
}.
11-26 18:50:44.422 16934-17082/package I/Firestore: (0.6.6-dev) [ExponentialBackoff]: Backing off for 81781 ms (base delay: 60000 ms, delay with jitter: 81785 ms, last attempt: 4 ms ago)
11-26 18:50:44.423 16934-17082/package I/Firestore: (0.6.6-dev) [WriteStream]: stream callback skipped by CloseGuardedRunner.
11-26 18:50:50.902 16934-17082/package I/Firestore: (0.6.6-dev) [OnlineStateTracker]: Could not reach Cloud Firestore backend. Backend didn't respond within 10 seconds

Answer 1

I was running into the exact same problem in Android 4.4.

For me, it was Google Play Service being out of date. I found in my logs:

 Google Play services out of date.  Requires 12451000 but found 4325036

You can solve this by going into the Google Play Store, and installing the update for Google Play services.

Answer 2

I had the Failure in SSL library, usually a protocol error when my wifi was down and I had a bad mobile internet connection. When I noticed that my wifi was off and I turned it on again and I had a good internet connection, the error was gone.