How to add Default Fallback intents in dialogflow

Question

I imported a prebuilt Support agent in dialogflow and don't seed Default Welcome and Fallback Intents. I found that Welcome Intent can be created by myself by adding the WELCOME event into the events list. But how Fallback can be created?

I looked into official documentation ( https://dialogflow.com/docs/intents/default-intents ) and doesn't show any way to add Fallback Intent. There is not a Fallback event also.

Answer 1

On the intents page there are three dots besides Create Intent button, when you click on it there will be option Create Fallback Intent .

It will behave like universal fallback intent which you want.
If you want it to act only in certain conditions then you need to define input contexts as well.
Please note that no two fallback intents can have same input contexts.

Hope it helps.