How to get a list of RingCentral Contact Center Routing Numbers via API?

Question

RingCentral has a type of phone number called Contact Center Routing Number (CCRN) which is used with RingCentral Office and Contact Center. Is it possible to get a list of these numbers via API?

In the Online Account Portal, these numbers are found under:

"Phone System" > "Phone Numbers" > "Contact Center".

I looked in the RingCentral API Reference but didn't see a section for Contact Center.

Answer 1

To add to Grokify's answer above, these are the contactCenterProvider IDs:

1 = In-Contact NA
2 = In-Contact EU
3 = In-Contact APAC
4 = In-Contact AUS

Answer 2

A list of Contact Center Routing Numbers (CCRNs) can be retrieved using the List Account Phone Numbers API documented here:

https://developers.ringcentral.com/api-reference/Phone-Numbers/listAccountPhoneNumbers

CCRN Phone Numbers will have usageType set to ContactCenterNumber .

When querying the API, the usageType query string parameter can be set to filter results. In the response, the same parameter is present in the phone numbers records.

The contactCenterProvider property is populated for CCRNs as shown below:

Here's an example:

GET /restapi/v1.0/account/11111111/phone-number?usageType=ContactCenterNumber&perPage=10

HTTP 200 OK

{
  "uri" : "https://platform.ringcentral.com/restapi/v1.0/account/11111111/phone-number?page=1&perPage=10",
  "records" : [ {
    "uri" : "https://platform.ringcentral.com/restapi/v1.0/account/11111111/phone-number/22222222",
    "id" : 22222222,
    "phoneNumber" : "+18005550100",
    "paymentType" : "TollFree",
    "type" : "VoiceOnly",
    "usageType" : "ContactCenterNumber",
    "status" : "Normal",
    "contactCenterProvider": {
      "id": "1",
      "name": "In-Contact NA"
    }
  } ]
}

It is possible to update the phone number's contactCenterProvider as shown:

PUT /restapi/v1.0/account/11111111/phone-number/22222222

{
  "usageType": "ContactCenterNumber",
  "contactCenterProvider": {
    "id": "3"
  }
}

Update Response:

{
  "uri" : "https://platform.ringcentral.com/restapi/v1.0/account/11111111/phone-number/22222222",
  "id" : 22222222,
  "phoneNumber" : "+18005550100",
  "paymentType" : "TollFree",
  "type" : "VoiceOnly",
  "usageType" : "ContactCenterNumber",  
  "status" : "Normal",
  "contactCenterProvider": {
    "id": "3",
    "name": "In-Contact APAC"
  }
}