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Salesforce Email-to-Case is configured, but still I am not getting cases when an email is sent to the configured address?

I have configured my client's customer support email address in the Email-to-Case settings. The email id is verified as well. Still, I am not getting any cases being created.

Please help me here.

I have configured my client's customer support email address in the Email-to-Case settings. The email id is verified as well. Still, I am not getting any cases being created.

Please help me here.

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