Autodesk Forge - Viewer getScreenShot - Blank for IOS

Question

I have a web app with forge extension for making markups and adding screenshots. That works well with Windows and Android Browsers but I don't know why, always Blank screenshot (just 2D) with IOS!

• Desktop browsers (Safari, Chrome,...) -> 2D: OK, 3D models: OK
• Browsers on Android devices -> 2D: OK, 3D models: OK
• Browsers on iPhone and iPad -> 2D: BLANK ,: , 3D models : OK

Screenshot function

this.viewer.getScreenShot(sizeX, sizeY, blobURL => fetch(blobURL)...

results

Answer 1

Screenshots seem to be working fine on an iPhone XS, iOS 13.5.1, using Forge Viewer version 7.24.1. Here's a 3D screenshot , and a 2D screenshot .

If you're still having issues, please contact us via forge (dot) help (at) autodesk (dot) com , include the iOS version and viewer version, and if possible, your 2D drawing as well. We will not share it with anyone outside of our team.