Azure Logic Apps to ServiceNow connector: User Not Authenticated

Question

We are connecting to a customer ServiceNow instance using Azure Logic Apps and a ServiceNow connector. We are able to connect to ServiceNow instance using a browser with same user name and password.

When trying to connect using Logic Apps and the ServiceNow connector, it gives the below error. Please advise if any specific roles / privileges are required to be given to this user in ServiceNow for the connector to work?

Please check your account info and/or permissions and try again.  
Details: User Not Authenticated. Client request id: '034764FB-B8C2-4BBA-852D-C266827C1594'

Answer 1

I ran into the same issue as you did when using my ServiceNow account credentials in the Logic App fields. To successfully connect, I had to follow these steps after creating an instance:

1. Go to https://developer.servicenow.com

2. Choose the instance menu in the top right.

3. In the dropdown that opens, choose 'Manage instance password':

4. In the 'Manage instance password' window that opens, you will see the login credentials for your instance. This is what you need to copy into the Logic App ServiceNow connector to authenticate .