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Can you increase apps script execution time to 30 minutes by upgrading to G Suite Business?

I have a web app that runs a doGet request. After upgrading to G Suite Business, this still times out after 6 minutes.

However if I run a standalone script, I can exceed execution time past 6 minutes.

The quotas page under Current limitations > Script runtime looks like I should now have access to 30 min executions.

The app is executed as "Me" and "Anyone, even anonymous" has access to the app.

The WebApp is being used as a trigger to update spreadsheets. Once the spreadsheets update, the script then updates my database.

Screenshot of Executions Timed Out:

Other notes: I have waited well over the 24 hour period for G Suite account to update, I am a paying customer, and G Suite Customer Service recommended I post here.

Anyone have any insight on this? Thanks!!!

Note: This seems not to be the case with OP and the question is not solved. The answer is currently left as a possible answer for other users and maybe deleted.

If the web-app is set to execute as

User accessing the web app

Then quotas applicable for the user(6 minutes) will apply and not the quota applicable for "Me"(30 minutes).

If it is set to Execute as "Me", Consider browser timeouts. Most browser's timeout is set to 300 seconds.

Answer:

Updates can take more than 24 hours to go through and you may have to wait until the end of your billing cycle for quota changes to take place.

More Information:

As per the documentation on Quotas for Google Services:

Note: Newly created G Suite domains are subject to the consumer limit for the first billing cycle if they have six or more users, or several billing cycles if they have fewer users. For more information, see the Help Center page on sending limits .

Resultantly, you may have to wait longer than 24 hours. I would suggest contacting G Suite support again with this information and ask them to clarify when this will be.

I hope this is helpful to you!

References:

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