Firebase Reset Password Link (Not sending/Did not receive)

Question

I have implemented the reset password link for my app (using exactly the same firebase code provided at https://firebase.google.com/docs/auth/web/manage-users ). It works well when I tried it using a gmail account that I have registered previously on the app (I received the reset password link on gmail and able to change for a new password). However, when I tried it with other email domains (like professional work or school domains eg @mycompany.com or @school.edu), it does not seem to receive the email (not in junk/spam too). It is very weird because I do receive the 'email verification' link (from firebase) using other domains when I registered using the app but not when I tried to reset the password? Any ideas on how to approach this problem?

Answer 1

If the code is the same and you don't get an error message, it is extremely likely that the email gets blocked somewhere along to the way to the target mailbox. You'd have to reach out to the system administrator and see if they can find the message somewhere in their spam filters, and ask them to modify the configuration of those to no longer block these messages.

Answer 2

Open firebase console goto Authentication then click on Templates > Password Reset then copy given email address (it seems like, 'noreply@YOUR-PROJECT-NAME.firebaseapp.com') then open your Gmail account and paste that email id in search section the tap on 'view message > move to not spam'

This will surly help you Thanks Meet Patel

Answer 3

As an FYI, currently in Jan 2023, Microsoft 365 business blocks these emails from ever reaching the target mailbox, even if you change the SMTP settings in firebase.

They still appear in your own SMTP sent section, they just never get delivered by MS