Void transaction attempt for cybersource gives error

Question

Im using cybersource SOAP toolkit API to perform transaction. Transaction capture works fine, but whenever I attempt to void a transaction Im getting response code 246 :"you requested a void for a type of transaction that cannot be voided" . Why is this happening? I have included all parameters required to Void transaction

 RequestMessage request = new RequestMessage();
                request.voidService = new VoidService();
                request.voidService.run = "true";
                request.voidService.voidRequestID = "value";
                request.voidService.voidRequestToken = "value";
                request.merchantID = "value";
                request.merchantReferenceCode = "value";
                TransactionProcessorClient proc = new TransactionProcessorClient();
                proc.ChannelFactory.Credentials.UserName.UserName
            = "merchantID";
                proc.ChannelFactory.Credentials.UserName.Password
                    = "password";

                ReplyMessage reply = proc.runTransaction(request);

Answer 1

I'm encountering the same problem. Basically, error 246 means that the capture information has already been sent to the payment processor . According to the Cybersource server release notes :

A transaction can be voided only if we have not already submitted the information to your processor. Usually we submit that type of information to your processor once a day, so your window for successfully performing a void is relatively small. We will decline your void request if we have already sent the transaction information to the processor.

If you're testing void on the Cybersource sandbox (as I am), I think what is happening is that since the sandbox is a test environment and payments are not actually sent to a payment processor, Cybersource treats captures as if they are sent to the payment processor immediately, so voiding a capture will never work on the sandbox environment.

However, I'm making a few assumptions and I couldn't find any documentation to validate this for certain.

Answer 2

Are you trying to make refund request if yes then try ccCreditService Work Perfect if the RequestID is correct. Try ccCreditService for cancelling a payment order.