I'm having a problem with a ShoreTel voice switch, and I'm trying to use Paramiko to jump into it and run a couple commands. What I believe the proble ...

Is it possible to track in the shoretel database who has silently monitored others calls? If so where is the data stored? tables? ...

First of all, my apologies if this is the wrong forum for this question, but I didn't see another forum I could place this in. I'm trying to program ...

In the shorewarecdr database, there are two tables (the call and connect tables) that I can join to get call info, such as who called, who took the ca ...

I am working on converting a Variable field to HH:MM:SS to display in a grid view. I am not sure how to write the expression. Can anyone assist? Exp ...

I am trying to figure out which table/column stores the information about the number of outgoing calls an agent has made. I can get the total number o ...

Can someone check my query it does not seem to be executing. I am tring to get the abandonment Rate percentage from callsAgent and CallsAbandoned = to ...

I am trying to do a query that allow for multiple columns in a view. Any assistance would be helpful. ...

I am creating a field from tables with our shoretel phone system and i am intergrating reports via SSRS and i need some assisstance with an expression ...

My company is using ShoreTel's SDK to record inbound and outbound calling. We are using LineRecord to handle the recording; however, it is storing the ...