Asterisk, Queue with AGI or macro

Question

I need to put a caller to queue. And at this moment it is a basics - Queue command, but i have to check if this caller have permission to call an agent at this moment. I have running in background AMI script which setting up permissions.

So, is it possible to return a caller to queue if he dont have permission to make a call to agent ?

Answer 1

You can use AMI command Redirect. You have to know caller channel but with AMI you probably track calls and their channels already (via Events).

pbx*CLI> manager show command Redirect
[Syntax] 
Action: Redirect
[ActionID:] <value>
Channel: <value>
[ExtraChannel:] <value>
Exten: <value>
[ExtraExten:] <value>
Context: <value>
[ExtraContext:] <value>
Priority: <value>
[ExtraPriority:] <value>

[Synopsis]
Redirect (transfer) a call. 

[Description]
Redirect (transfer) a call.

[Arguments]
ActionID
    ActionID for this transaction. Will be returned.
Channel
    Channel to redirect.
ExtraChannel
    Second call leg to transfer (optional).
Exten
    Extension to transfer to.
ExtraExten
    Extension to transfer extrachannel to (optional).
Context  
    Context to transfer to.
ExtraContext
    Context to transfer extrachannel to (optional).
Priority 
    Priority to transfer to.
ExtraPriority
    Priority to transfer extrachannel to (optional).

[See Also]
Not available

[Privilege]
call,all 

[List Responses]
None

[Final Response]
None

You need to specify Channel of the caller you want to redirect and destination for redirection with Context , Exten , Priority . Now you can redirect any caller to any other extension in dialplan.

We were using it like that for years until we switched to AGI approach.