Re-activated users not receiving Google group emails

Question

I'm an administrator of a Google apps domain and we recently reactivated an account which was suspended for around 6 months. Regular emails to this user are working well but emails to a group to which this user belongs does not seem to reach the user.

I tried deleting the user from the group and adding him again, but to no avail.

What might be the problem? And what is the solution to this?

Answer 1

You may refer with this thread . It suggested to check the email delivery setting and the spam folder. Here's another reference which might also help: Not getting a group's emails

If you're not getting emails from your group, check your email delivery setting:

1. Sign in to Google Groups .
2. Click My Groups .
3. Choose a group.
4. At the top right, click My settings .
5. Select Membership and email settings .
6. Check "Email delivery preference." Make sure that you haven't selected "Don't send email updates."
7. After making changes, click Save .