Unable to clone Git repository in Jenkins, request timed out

Question

Not sure why Jenkins is unable to fetch the repo from Bitbucket server. I am running Git for Windows in the Jenkins slave. Using latest Jenkins Community LTS edition ie 2.107.2. Please see below the error log -

23:39:06 ERROR: Timeout after 10 minutes
23:39:07 ERROR: Error fetching remote repo 'origin'
23:39:07 hudson.plugins.git.GitException: Failed to fetch from https://xxx/stash/xyz.git
23:39:07    at hudson.plugins.git.GitSCM.fetchFrom(GitSCM.java:862)
23:39:07    at hudson.plugins.git.GitSCM.retrieveChanges(GitSCM.java:1129)
23:39:07    at hudson.plugins.git.GitSCM.checkout(GitSCM.java:1160)
23:39:07    at hudson.scm.SCM.checkout(SCM.java:504)
23:39:07    at hudson.model.AbstractProject.checkout(AbstractProject.java:1208)
23:39:07    at hudson.model.AbstractBuild$AbstractBuildExecution.defaultCheckout(AbstractBuild.java:574)
23:39:07    at jenkins.scm.SCMCheckoutStrategy.checkout(SCMCheckoutStrategy.java:86)
23:39:07    at hudson.model.AbstractBuild$AbstractBuildExecution.run(AbstractBuild.java:499)
23:39:07    at hudson.model.Run.execute(Run.java:1727)
23:39:07    at hudson.model.FreeStyleBuild.run(FreeStyleBuild.java:43)
23:39:07    at hudson.model.ResourceController.execute(ResourceController.java:97)
23:39:07    at hudson.model.Executor.run(Executor.java:429)
23:39:07 Caused by: hudson.plugins.git.GitException: Command "C:\Program Files\Git\bin\git.exe fetch --tags --progress https://xxx/stash/xyz.git +refs/heads/*:refs/remotes/origin/*" returned status code -1:

Answer 1

make sure you've configured both(master and slave) properly when using master-slave configuration and trying to use git clone or whatever.

• on master: git should be installed
• on slave: git should be installed and configured in master nodes configuration:
  Manage Jenkins> Manage Nodes > windowsnodename > configure
  for example:

Answer 2

The issue was large number of open branches (~170) in Bitbucket. Due to which git operation was timed out. After deleting obsolete branches (~60) it started working.

Answer 3

Just to add my 2 cents to the already solution answers in case someone faces the same problem. In my case was not too many branches opened but the size of the repository. I had some hidden files inside a hidden folder starting with .<\/code> -> .terraform<\/code> that were unnecessary committed. The files together were about 40MB<\/code> . after deleting those files and adding the .terraform<\/code> to the .gitignore<\/code> Jenkins CI pipeline could clone the repo without problems.

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