Make POST request to zendesk api using google apps-script

Question

I want to make a POST request to the zendesk api which will create zendesk tickets from google sheets every time a google form is submitted.

My problem is, my authentication keeps failing.

I have confirmed my api token is valid using Curl and python script.

Here is a simple version of my apps-script code:

function onSubmit(e){      
  var subject = 'Test ticket';
  var body = 'test ticket was successful!';
  var data = {'ticket': {'subject': subject, 'comment': {'body': body}}};
  var url = 'https://mydomain.zendesk.com/api/v2/tickets.json';
  var user = 'myemail@email.com/token:';
  var pwd = 'MY_SECRET_API_KEY';

  options = {
    'method' : 'post',
    'headers': {
      'contentType': 'application/json',
      'Authorization':  'Basic ' + Utilities.base64Encode(user + pwd);
    },
    'data' : JSON.stringify(data)
  };
  UrlFetchApp.fetch(url, options);
}

Modified Apps script code

function onSubmit(e){
  var subject = 'Test ticket';
  var body = 'test ticket was successful!';
  var data = {'ticket': {'subject': subject, 'comment': {'body': body}}};      
  var url = 'https://mydomain.zendesk.com/api/v2/tickets.json';
  var user = 'myemail@email.com/token';
  var pwd = 'MY_SECRET_API_KEY';
  var options = {
      'method' : 'post',
      'headers': {
        'Authorization': "Basic " + Utilities.base64Encode(user + ':' + pwd)
      },
      'payload' : JSON.stringify(data),
      'contentType': 'application/json',
      'muteHttpExceptions': true
  };
  UrlFetchApp.fetch(url, options);
}

Response: 401 {"error":"Couldn't authenticate you"}

My python script that works:

import json
import requests

subject = 'This is a test!'
body = 'Testing api calls.'
data = {'ticket': {'subject': subject, 'comment': {'body': body}}}
payload = json.dumps(data)
url = 'https://mydomain.zendesk.com/api/v2/tickets.json'
user = 'myemail@email.com/token'
pwd = 'MY_SECRET_API_KEY'
headers = {'content-type': 'application/json'}

response = requests.post(url, data=payload, auth=(user, pwd), headers=headers)

if response.status_code != 201:
    print('Status:', response.status_code, payload, 'Problem with the request. Exiting.')
    exit()

print('Successfully created the ticket.')

Answer 1

How about this modification?

Modification points:

Please modify options as follows.

• When you use contentType , please put it to outside of headers .
  • When you use Content-Type , please put it in the headers .
• Modify from data to payload .

Modified script:

var options = {
  'method' : 'post',
  'headers': {
    'Authorization': 'Basic ' + Utilities.base64Encode(user + ':' + pwd), // Modified
  },
  'contentType': 'application/json',
  'payload' : JSON.stringify(data)
};

Note:

• This modified script supposes that your python script works fine.

Reference:

• fetch(url, params)

If this didn't work, please tell me. I would like to modify it.