APK file runs properly when installed manually but does not open when installed from google play store

Question

I uploaded the apk on play store. The playstore version works on most of the devices I tested except on 8.1 and 9 versions. On these two version the app installs from the playstore but fails to open(shows white background splash and crashes) when the app icon is clicked on the phone.On installing manually same file(that was uploaded to playstore) to those devices, it works perfectly.

app link : https://play.google.com/store/apps/details?id=com.samriddhi.gyan

I tried with app cache clear method,re installation

Answer 1

Check if your Native Library libhobbes_jni.so supports all platforms. I am not sure but it seems like issue is related to library support.

From Your Logs.

nativeLibraryDirectories=[/system/app/PrebuiltBugle/lib/x86, /system/app/PrebuiltBugle/PrebuiltBugle.apk!/lib/x86, /system/lib, /system/lib]]] couldn't find "libhobbes_jni.so"

If so, try to remove the library and check the APK.