"GetProfiles" does not work with my ONVIF camera

Question

My task is to control the Cisco ptz camera. However, I can't even get a token. I successfully connect to the camera, but I get an error when I execute GetProfiles (). Through ONVIF Device Manager, everything works fine and I can see tokens and other information about my camera

Python 3.6.8 (default, Oct  7 2019, 12:59:55) 
[GCC 8.3.0] on linux
Type "help", "copyright", "credits" or "license" for more information.
>>> from onvif import ONVIFCamera
>>> mycam = ONVIFCamera("***.***.***.***", 15080, "admin", "********")
>>> media = mycam.create_media_service()
>>> poflist = media.GetProfiles()
Traceback (most recent call last):
  File "/usr/lib/python3/dist-packages/urllib3/connection.py", line 141, in _new_conn
    (self.host, self.port), self.timeout, **extra_kw)
  File "/usr/lib/python3/dist-packages/urllib3/util/connection.py", line 83, in create_connection
    raise err
  File "/usr/lib/python3/dist-packages/urllib3/util/connection.py", line 73, in create_connection
    sock.connect(sa)
TimeoutError: [Errno 110] Connection timed out

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/lib/python3/dist-packages/urllib3/connectionpool.py", line 601, in urlopen
    chunked=chunked)
  File "/usr/lib/python3/dist-packages/urllib3/connectionpool.py", line 357, in _make_request
    conn.request(method, url, **httplib_request_kw)
  File "/usr/lib/python3.6/http/client.py", line 1254, in request
    self._send_request(method, url, body, headers, encode_chunked)
  File "/usr/lib/python3.6/http/client.py", line 1300, in _send_request
    self.endheaders(body, encode_chunked=encode_chunked)
  File "/usr/lib/python3.6/http/client.py", line 1249, in endheaders
    self._send_output(message_body, encode_chunked=encode_chunked)
  File "/usr/lib/python3.6/http/client.py", line 1036, in _send_output
    self.send(msg)
  File "/usr/lib/python3.6/http/client.py", line 974, in send
    self.connect()
  File "/usr/lib/python3/dist-packages/urllib3/connection.py", line 166, in connect
    conn = self._new_conn()
  File "/usr/lib/python3/dist-packages/urllib3/connection.py", line 150, in _new_conn
    self, "Failed to establish a new connection: %s" % e)
urllib3.exceptions.NewConnectionError: <urllib3.connection.HTTPConnection object at 0x7f125b8bf7f0>: Failed to establish a new connection: [Errno 110] Connection timed out

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/lib/python3/dist-packages/requests/adapters.py", line 440, in send
    timeout=timeout
  File "/usr/lib/python3/dist-packages/urllib3/connectionpool.py", line 639, in urlopen
    _stacktrace=sys.exc_info()[2])
  File "/usr/lib/python3/dist-packages/urllib3/util/retry.py", line 398, in increment
    raise MaxRetryError(_pool, url, error or ResponseError(cause))
urllib3.exceptions.MaxRetryError: HTTPConnectionPool(host='192.168.1.203', port=80): Max retries exceeded with url: /onvif/device_service (Caused by NewConnectionError('<urllib3.connection.HTTPConnection object at 0x7f125b8bf7f0>: Failed to establish a new connection: [Errno 110] Connection timed out',))

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/usr/local/lib/python3.6/dist-packages/onvif/client.py", line 23, in wrapped
    return func(*args, **kwargs)
  File "/usr/local/lib/python3.6/dist-packages/onvif/client.py", line 153, in wrapped
    return call(params, callback)
  File "/usr/local/lib/python3.6/dist-packages/onvif/client.py", line 140, in call
    ret = func(**params)
  File "/usr/local/lib/python3.6/dist-packages/zeep/proxy.py", line 45, in __call__
    kwargs,
  File "/usr/local/lib/python3.6/dist-packages/zeep/wsdl/bindings/soap.py", line 122, in send
    response = client.transport.post_xml(options["address"], envelope, http_headers)
  File "/usr/local/lib/python3.6/dist-packages/zeep/transports.py", line 95, in post_xml
    return self.post(address, message, headers)
  File "/usr/local/lib/python3.6/dist-packages/zeep/transports.py", line 62, in post
    address, data=message, headers=headers, timeout=self.operation_timeout
  File "/usr/lib/python3/dist-packages/requests/sessions.py", line 567, in post
    return self.request('POST', url, data=data, json=json, **kwargs)
  File "/usr/lib/python3/dist-packages/requests/sessions.py", line 520, in request
    resp = self.send(prep, **send_kwargs)
  File "/usr/lib/python3/dist-packages/requests/sessions.py", line 630, in send
    r = adapter.send(request, **kwargs)
  File "/usr/lib/python3/dist-packages/requests/adapters.py", line 508, in send
    raise ConnectionError(e, request=request)
requests.exceptions.ConnectionError: HTTPConnectionPool(host='192.168.1.203', port=80): Max retries exceeded with url: /onvif/device_service (Caused by NewConnectionError('<urllib3.connection.HTTPConnection object at 0x7f125b8bf7f0>: Failed to establish a new connection: [Errno 110] Connection timed out',))

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "<stdin>", line 1, in <module>
  File "/usr/local/lib/python3.6/dist-packages/onvif/client.py", line 26, in wrapped
    raise ONVIFError(err)
onvif.exceptions.ONVIFError: Unknown error: HTTPConnectionPool(host='192.168.1.203', port=80): Max retries exceeded with url: /onvif/device_service (Caused by NewConnectionError('<urllib3.connection.HTTPConnection object at 0x7f125b8bf7f0>: Failed to establish a new connection: [Errno 110] Connection timed out',)) 

I really appreciate any help you can provide.

Answer 1

Are you sure that you are pointing to the correct entry for the device_service ? In some infrequent cases, it may be that the ONVIF interface runs on a port different from 80, where the webinterface is running.

In this case, usually a camera responds to the Probe messages by listing the XAddr for the device service with a port different form 80.

I suggest you to use wireshark and to sniff the traffic between ONVIF Device Manager and the camera and to check the correct URI used by ONVIF Device Manager to post the requests.