Problem reading user ID to reply to message. Telegram bot with Aiogram

Question

I am using iogram to create Feedback Bot on Telegram . When a bot receives messages, it forwards them to me, after which I reply to them with bot.send_message (message.reply_to_message.forward_from.id, message.text) . When the user has permission to forward messages in the privacy settings , then everything is fine, but if not , then the ability to reply to the message disappears . The question is: How can I reply to messages if the user has disabled permission to forward messages in the privacy settings?

Answer 1

Chain

Customer -> Bot -> You -> Bot -> Customer

Customer + Bot

In Customer -> Bot and Bot -> Customer communications, participants can see each other.

Thus, even Customers restricts the forwardind of messages, bot can still answer, because it answers to direct (not forwarded) message.

You + Bot

For Bot -> You -> Bot communication use simple (not forwarded) messages.

1. Just link Customer's message to some ID - your_tracking_id
2. Add ID to Bot's message, eg:

New issue: #id{your_tracking_id)
Oleg: 
    Hello World

3. When you reply to Bot's message it can get Customer's message credentials ( chat.id , message.id ) linked with your_tracking_id