Remotely debug iOS app

Question

I am developing an iOS (5.0+) app, which works very fine on 6 different devices in our company. When we send the build to the customer, they report they have tested it on 5 different devices and the app is always crashing right after launch. I have integrated TestFlight and Flurry SDKs to track usage and problems.

The strange thing is that no crashes are reported from both TestFlight and Flurry.

I have adviced the customer to remove the provisioning profiles and try to install everything from scratch, which did not produce different results.

The app is in the App Store, approved from the first try.

It is even stranger that the customer reports crashing when installing a TestFlight build and installing from the App Store.

Is the app going to be approved in the App Store if it crashes right after launch?

Any ideas on how to remotely debug the app or how to proceed in this case?

Thanks and happy holidays!

Answer 1

One option is to ensure your logging and get the crash logs. This Apple documentation shows how to get the logs both with and without Xcode available:

http://developer.apple.com/library/ios/#qa/qa1747/_index.html

After you get the logs, here's documentation on how to read and analyze:

http://developer.apple.com/library/ios/#technotes/tn2151/_index.html

Answer 2

The problem has been resolved by adding both German and English localization to the project settings and having 2 storyboards for each language. Big up @RoboticCat!