osTicket使用新票证上传文件

Question

我正在尝试在客户端表单中为新票证添加一个新字段（工作人员端不是必需的，但如果都是一样的话……），以便用户可以上传文件。 我在管理面板中看到了“允许上传功能”设置，因此我相信这是可能的。 我是osTicket的新手，所以如果这很明显，请原谅我。

我应该编辑哪个文件？ 你们能给我个提示吗？

Answer 1

There are settings in backend of osticket just enable those ones
 step1- login to backend of osticket with admin privileges
 step2- click on tab settings(next to dashboard).
 step3- within settings click on tab tickets.
 step4- There is Attachment section on this page.enable checkbox in front of 
        **Allow Attachments,online web attachments** etc.
 step5- change other settings as per requirement also you can specify the required file   types like .jpg,.png along with .doc and .pdf.
step6- Save the changes.

 If you want more customization you can edit file here osticket/include/client/open.inc.php