Docu sign Demo Application Recipient is not recieving Email

Question

i Am Using Docu Sign demo Sample. with help of Demo Sample i am Creating an Application and Trying to Send Email to my Recipient but my recipient is not receiving any mail. i checked email credential and firewall all are okay. But i am getting Success status by .

EnvelopeStatus status = client.CreateAndSendEnvelope(envelope);               
// If we succeeded, go to the status

if (status.SentSpecified)
{
    AddEnvelopeID(status.EnvelopeID);
    Response.Redirect("GetStatusAndDocs.aspx", false);
}

Status.SentSpecified is true all time. i dont know where is the Problem? Thanks in Advance to Assist me.

Answer 1

Normally when DocuSign recipients are not receiving emails it's because one (or more) of the following reasons:

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1. The email notification is not enabled for the action in question (usually signature request).
2. Security or spam software is catching/filtering the email before it reaches the recipient.
3. You are setting the recipient as an embedded recipient.
4. An invalid or incorrect email address has been provided in the request.

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Possible resolutions for each

1. Check email notification preferences by logging into the DocuSign Console and going to Preferences -> Manage Email Notifications .
2. Check your security software settings, firewalls, spam/junk mail filtering, inspect logs, etc.
3. Embedded recipients by default do not receive an email (since they are immediately signing). Making a recipient Embedded means setting the clientUserId property for them. To NOT make them an embedded recipient do NOT set the clientUserId property (don't include it in the request at all)
4. Ensure the intended email addresses are being set.

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Something else that might help debug these types of issues - you can always request the problematic envelope through an API call and inspect it. If using the DocuSign SOAP API you can do this through the RequestEnvelope() call, if using REST look to do a GET call on the /accounts/{accountId}/envelopes/{envelopeId} URI

Answer 2

I would like to add to what @Ergin mentioned that there are Features to enable sending of emails to Embedded receipients .

You should look for these two somewhat confusingly named features:

• Suppress Emails to Embedded Signers (checked by default)
• Use Envelope Complete Email for (non-suppressed) Embedded Signers

The fix for me was to uncheck the first one and check the second one. This page has a more thorough description:

Suppress Email to Embedded Signers (Check box) – When selected an email completion notice is not sent to embedded signers when envelope signing is completed. This option is only used with the embedded signing function of the DocuSign API and cannot be selected if the Use Envelope Complete Email for (non-suppressed) Embedded Signers option is selected.

Use Envelope Complete Email for (non-suppressed) Embedded Signers (Check box) - When selected an email completion notice is sent to embedded signers when envelope signing is completed. This option is only used with the embedded signing function of the DocuSign API.

As a note you will need to modify this under the DocuSign Admin portal's "Signing Settings".