“Failed to load native TensorFlow runtime.”

Question

So I created a program to load a dataset from TensorFlow and I got an error that I have no idea what it means.

My code is:

import tensorflow as tf 
from tensorflow import keras
import numpy as np
import matplotlib.pyplot as plt 

data = keras.dataset_fashion_mnist

(train_images, train_labels), (test_images, test_labels) = data.data_load()

print(train_labels[1])

I supposed to get a number as output and not an error.

The error is:

Traceback (most recent call last):
  File "C:\Users\Khosr\AppData\Local\Programs\Python\Python37\lib\site-packages\tensorflow_core\python\pywrap_tensorflow.py", line 58, in <module>
    from tensorflow.python.pywrap_tensorflow_internal import *
  File "C:\Users\Khosr\AppData\Local\Programs\Python\Python37\lib\site-packages\tensorflow_core\python\pywrap_tensorflow_internal.py", line 28, in <module>
    _pywrap_tensorflow_internal = swig_import_helper()
  File "C:\Users\Khosr\AppData\Local\Programs\Python\Python37\lib\site-packages\tensorflow_core\python\pywrap_tensorflow_internal.py", line 24, in swig_import_helper
    _mod = imp.load_module('_pywrap_tensorflow_internal', fp, pathname, description)
  File "C:\Users\Khosr\AppData\Local\Programs\Python\Python37\lib\imp.py", line 242, in load_module
    return load_dynamic(name, filename, file)
  File "C:\Users\Khosr\AppData\Local\Programs\Python\Python37\lib\imp.py", line 342, in load_dynamic
    return _load(spec)
ImportError: DLL load failed: A dynamic link library (DLL) initialization routine failed.

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "helloworld.py", line 1, in <module>
    import tensorflow as tf
  File "C:\Users\Khosr\AppData\Local\Programs\Python\Python37\lib\site-packages\tensorflow\__init__.py", line 98, in <module>
    from tensorflow_core import *
  File "C:\Users\Khosr\AppData\Local\Programs\Python\Python37\lib\site-packages\tensorflow_core\__init__.py", line 40, in <module>
    from tensorflow.python.tools import module_util as _module_util
  File "C:\Users\Khosr\AppData\Local\Programs\Python\Python37\lib\site-packages\tensorflow\__init__.py", line 50, in __getattr__
    module = self._load()
  File "C:\Users\Khosr\AppData\Local\Programs\Python\Python37\lib\site-packages\tensorflow\__init__.py", line 44, in _load
    module = _importlib.import_module(self.__name__)
  File "C:\Users\Khosr\AppData\Local\Programs\Python\Python37\lib\importlib\__init__.py", line 127, in import_module
    return _bootstrap._gcd_import(name[level:], package, level)
  File "C:\Users\Khosr\AppData\Local\Programs\Python\Python37\lib\site-packages\tensorflow_core\python\__init__.py", line 49, in <module>
    from tensorflow.python import pywrap_tensorflow
  File "C:\Users\Khosr\AppData\Local\Programs\Python\Python37\lib\site-packages\tensorflow_core\python\pywrap_tensorflow.py", line 74, in <module>
    raise ImportError(msg)
ImportError: Traceback (most recent call last):
  File "C:\Users\Khosr\AppData\Local\Programs\Python\Python37\lib\site-packages\tensorflow_core\python\pywrap_tensorflow.py", line 58, in <module>
    from tensorflow.python.pywrap_tensorflow_internal import *
  File "C:\Users\Khosr\AppData\Local\Programs\Python\Python37\lib\site-packages\tensorflow_core\python\pywrap_tensorflow_internal.py", line 28, in <module>
    _pywrap_tensorflow_internal = swig_import_helper()
  File "C:\Users\Khosr\AppData\Local\Programs\Python\Python37\lib\site-packages\tensorflow_core\python\pywrap_tensorflow_internal.py", line 24, in swig_import_helper
    _mod = imp.load_module('_pywrap_tensorflow_internal', fp, pathname, description)
  File "C:\Users\Khosr\AppData\Local\Programs\Python\Python37\lib\imp.py", line 242, in load_module
    return load_dynamic(name, filename, file)
  File "C:\Users\Khosr\AppData\Local\Programs\Python\Python37\lib\imp.py", line 342, in load_dynamic
    return _load(spec)
ImportError: DLL load failed: A dynamic link library (DLL) initialization routine failed.


Failed to load the native TensorFlow runtime.

See https://www.tensorflow.org/install/errors

for some common reasons and solutions.  Include the entire stack trace
above this error message when asking for help.

I have no idea what to do to solve this and what to try. I made sure that I have tensorflow installed and I do. I think it has something to do with the library itseff.

Answer 1

Your error seems similar to this: https://github.com/tensorflow/tensorflow/issues/22794

The general solution there is to use a specific version of CUDA with a specific version of tensorflow, eg

tensorflow-gpu==1.14.0
python 3.6.8
CUDA v10.0
cudnn 7.4.1.5

Can you provide your library version? I'd recommend using conda to install tensorflow on Windows as it helps a lot with installing the right versions instead of setting things up yourself.

Edit

Please try these steps (Taken from Tensorflow's document: https://www.tensorflow.org/install/pip )

1. Go to the Visual Studio downloads: https://visualstudio.microsoft.com/vs/older-downloads/

2. Select Redistributables and Build Tools

3. Download and install the Microsoft Visual C++ 2015 Redistributable Update 3

Enable long paths on windows: https://superuser.com/questions/1119883/windows-10-enable-ntfs-long-paths-policy-option-missing

Finally, please make sure your CPU supports AVX instructions: https://en.wikipedia.org/wiki/Advanced_Vector_Extensions#CPUs_with_AVX