Block the operator from receiving calls without being paused

Question

In my company we are using Asterisk 15, and would like to know if it is possible without the operator to pause, he only receive calls after a command.

To explain further, we use a dialer system, and the operator can only receive another call after registering the current call. We have a websocket that is AMI connected with Asterisk that can send these commands.

I thought about pausing the operator, but this would lead to reporting complications.

Grateful to all who are willing to help.

Answer 1

You can use queue+dynamic agents.

There are no problem logon/logoff agent automatically as needed using external script.

Just do fake call and standart scripts for logon/logoff.