Getting 9002 error while connecting to Access Remedy Server via Java AR API
Question
I am trying to connect to Access Remedy Server for creating ticket in BMC Remedy via Java but it is giving error ie
ERROR (9002): The data encryption key exchange failed;
Access Remedy Application host that I am trying to connect is encrypted and we have added cryptojce.jar,cryptocommon.jar, and jcmFIPS.jar
I can see one argument getting passed mentioned below.
com.bmc.arsys.arencrypt.c:? - fipsProviderJsafeJCE installed = false
Is there anything I am missing here to enable proper exchange of encryption key?
Any help will be highly appreciated. As I am stuck here, tried to find workaround but didn't found any solution.
I am using java 8 on tomcat v9. and using arapi7604_build002-1.0-arapi7604_build002 jar
Thanks
1 answers
solution1
1 ACCPTED 2020-07-23 11:37:15
Got the solution, we need to upgrade our Arapi jar to Arapi9 in order to support premium encryption.
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