I don't think you need to add the extra {documentId}
to the end of your collection name -- looks like the extension is trying to add another one on for you and getting confused.
Try just setting your collection to /users
and see if that fixes it.
What Todd mentioned should resolve your issue.
If you're interest, I've actually written extensively about the capabilities of the extension inside out (with troubleshooting) here: The Missing Dev Guide for Firebase and MailChimp Integration .
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