integrating Zendesk with “ Hermes ” the telephony system

Question

I have existing telephony system it's name " Hermes " it's a telephony system and now I want to integrate into zendesk, I have gone through Talk Partner Edition API but I am not getting exact idea.

I wanna know how should I connect this telephony system with zendesk and how should I embed this soft-phone into "Zendesk ???? Or the steps to do this work done ???

Any help appreciated!

Answer 1

Zendesk provides API endpoints to search for users based on phone number, as well as the ability to create new user profiles. With the user's profile information, a new ticket can be created on behalf of the user with the Create Ticket API endpoint . A more detailed step-by-step guide can be found here .