JAWS screen reader scrolls the FireFox page up/down with arrow keys instead of navigating between elements

Question

I'm using JAWS 2022 for a11y testing. Everything works fine on Chrome and worked fine for a while on FireFox, too, until recently. Suddenly I can't navigate between the elements using the arrow keys. Using up and down keys will scroll the page up and down. I can somewhat navigate using Tab but that's not enough. Caret browsing is off. Restarting JAWS and refreshing the page doesn't help. Thoughts?

Answer 1

It sounds as though the JAWS virtual cursor has been turned off. Try pressing Insert+Z and it should announce "JAWS virtual cursor on", then try arrowing again.

Answer 2

I have the same problem. JAWS 2021.2111.13 ILM and Firefox 104.0.1

In my case also the headings shortcut (H), buttons (B), lists (L), and all the other shortcuts don't work.

I've found a workaround removing checks Use recommended performance settings and Use hardware acceleration when available in Firefox Settings > Hardware

And also starting JAWS before Firefox.

it's a strange problem, which doesn't always happen.

I hope someone knows the REAL solution of this problem.